How to book

The online reservation services are for reserving an apartment at DestinationBCN. The use of these services implies full acceptance, without reservation, and the validity of each and every one of the general terms and conditions.
For our `Standard Rate’, we require a prepayment of 30% of the total rental sum (excl. extras) upon confirmation of the booking. The prepayment will be charged to the provided credit card.
For our ‘Last Minute – Non Refundable Rate’, a prepayment of 100% of the total rental sum (excl. extras) is required upon confirmation of the booking.
When using the service, the user will receive a confirmation e-mail, which will include his or her reservation confirmation number. This e-mail is proof of your reservation and confirmation that it has been accepted. Please check the confirmation to avoid any possible misunderstanding. Should there be any incorrect detail or unacceptable term or condition, please contact us within two days following receipt of confirmation.
DestinationBCN reserves the right to modify, unilaterally and without warning, any of the matters included in these general contracting terms and conditions in the manner that it deems appropriate, notifying users of the modifications made to the website, so that they are known and accepted again by the users.
If you have any questions or any special wishes or requirements, don’t hesitate to contact us:
by email: info@destinationbcn.com
by phone: +34-935325267 – from 9:30 to 18:30
please check the local current time

Cancellation policy

For our ‘Standard Rate’ we require a prepayment of 30% of the total rental sum (excl. extras) upon confirmation of the booking. The prepayment will be charged to the provided credit card.
In the event of a cancellation of a Standard Rate booking, 60 days or more prior to the arrival date, 50% of the prepayment minus additional bank transfer costs will be refunded.
In the event of a cancellation between 59 and 8 days prior to the arrival date, 0% of the prepayment will be refunded.
DestinationBCN will subsequently try to rent out the apartment for the same booking period. If it succeeds in doing so, the full prepayment minus bank transfer costs and 50 euros administration fee, will be refunded to the client.
Please note that ‘no show’ or a cancellation 7 days or less prior to the arrival date, results in a credit card charge to cover the complete rental sum.
For our ´Last minute – non refundable rate´, a prepayment of 100% of the total rental sum (excl. extras) is required upon confirmation of the booking.
Please note that this is a ´non-refundable rate´ and therefore bookings made under these conditions, can not be changed, modified or cancelled.

Terms and conditions

Additional costs
Fee for final cleaning: 66 euro
Local city tourist tax: 2,48 euro per person per night (will be charged upon arrival over a maximum of 7 nights).
Late check-in fee: 30 euro for check-ins between 21.00 and 24.00 and 50 euro for check-ins after midnight.
Baby cots (per night): 7 euros
Please note that children aged 2 and younger stay for free, if a cot is not required.
Additional costs are not calculated automatically in the total costs and will have to be paid for separately upon your check-in.

General conditions and instructions
Please provide your arrival details in advance.
Upon arrival, please give us a call from the the airport (after collecting luggage), train station or port. A member of our team will then meet you in your apartment.
When coming by car, please confirm your estimated arrival time a few days prior to your arrival by email or phone and call us 45 minutes before you expect to arrive.
In case we have other guests checking out on your departure day, the apartment will be cleaned and prepared for you in the morning and is ready to check-in around 14.00 (or earlier in case of an early morning check-out).
You can store your luggage in our offices from 08.00 AM if you have an early arrival.
In case we don’t have other guests checking out on your arrival day, we will have the apartment cleaned and prepared for you the day prior to your arrival and you can check-in from 08.00 AM.

Normally checkout time is 10:00 AM. If no new guests are expected to arrive on the same day, we can arrange a more convenient time for check out.
You are obliged to leave the apartment on the time agreed upon. When breaching the agreement you are liable to a fine of 350 euros per day.
On departure, the apartment should be in a generally clean condition.
Damages done to the apartment’s contents as a result of deliberate, criminal or reckless behavior, such as breakages, leaving the apartment in an especially dirty condition or accidental damage, will be forfeited to the client. The amount shall be established by determining the replacement value of each object so it can be returned to the exact state it was in before the incident occurred. DestinationBCN reserves the right to charge the credit card submitted to cover the damage caused.
Guests are not permitted to host parties in the apartments or in the adjacent communal areas.
No music can be played after 22:00.
In the event of excessive noise nuisance, DestinationBCN maintains the right to evict the tenant(s) without refunding the rental fee.
The number of people staying in the apartments, cannot exceed the number of people stated on the booking.
Smoking is not allowed in the apartments, rooms and communal areas.
Pets are not allowed.

DestinationBCN attracts couples, business travellers, solo travellers and families. If you don’t fit this description please contact us by email, as we want to make sure you enjoy your stay and that we meet your expectations.

Force majeur
If due to ‘force majeure’, DestinationBCN cannot fulfill its commitment regarding the rental of a reserved property, it will communicate this to the client at the moment in which such an incident occurs.
DestinationBCN reserves the right to offer the client an alternative property and will do everything within its power to find a replacement accommodation with similar characteristics. The property will be offered under the same (or better) conditions to which both parties have agreed upon.
In case no alternative accommodation can be found, the remaining sum of the rental fee (effective from the time which the incident occurred, onwards) will be returned to the client.

Communication
We request that all information included in your registration is accurate, current and complete.
All notices sent to you will be sent to the email address provided with your registration at the time of booking or making an enquiry. By accepting these terms you give your consent to receive communications from us by email
The personal information have given to us will not be disclosed by us to any third parties, in accordance with our privacy policy.

Conditions of use of DestinationBCN Promo Codes
The promotional codes are not valid in conjunction with any other offers or promotions. Only one promotional code may be used per booking. Promotional codes cannot be used for any previously made bookings. Promotional codes issued by parties other than DestinationBCN cannot be used on our website, unless indicated otherwise.
When using the promotional codes the usual booking terms and conditions apply, and all bookings are subject to availability. All taxes, fees, charges and surcharges are applicable to hotel bookings made using promotional codes. The promotional codes have no cash or refund value, and therefore cannot be exchanged for cash or its equivalent. If you change the dates of your hotel stay after using a promotional code, then that promotional code will not apply to the changed schedule. For specific restrictions regarding the use of promotional codes, please see the special terms & conditions for each promotion. We reserve the right to modify these conditions of use or to withdraw a promotional code at any time.

Contact us
If you have any question or any special wishes or requirements, dont hesitate to contact us:
by email: info@destinationbcn.com
by phone: 0034-93 532 5267 – from 09:30 – 18:30
please check the current local time
by phone in case of an emergency after office hours: 0034-93 514 1950

Privacy policy

OneOnOne Based in Barcelona S.L. (DestinationBCN) does not store any information of its online visitors retrieved through browsing the website. The booking information it receives will only be via phone, fax, mail or email. Personal information such as name, address, telephone/mobile number, email address and ID papers will only be used for reservation and archival purposes. No personal information will be shared with third parties without the presence of a proper legal mandate.As the sole recipient of the above-mentioned data, DestinationBCN shall use this information to ensure the proper processing of a reservation request.
As the rightful owner of the data, the person in question shall at all times be entitled to exercise his/her right to the access, rectification and cancellation of this information. Please communicate any changes to DestinationBCN via any of the contact methods mentioned on this page.

Web Site Content

All content on the DestinationBCN web site is for exclusive use of OneOnOne Based in Barcelona S.L. The website’s look and feel, design elements and layout are copyrighted material and protected by trade dress, unfair competition and other laws and may not be copied or emulated directly in whole or in part. All rights are reserved.